Refund policy
Last updated: November 13, 2026
Returns
Because each piece is either an original work of art or printed specifically for your order, we have a limited return policy. Please review the terms below before purchasing.
Prints
All prints are made to order and are produced specifically for you. For this reason, we do not accept returns or exchanges on prints.
If your print arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will arrange a replacement at no cost to you.
Original oil paintings
All sales of original oil paintings are final. We do not accept returns on original paintings except when a painting arrives damaged.
Damaged items
Every original painting is carefully packaged for shipping. If your painting or print arrives damaged:
- Contact us within 48 hours of delivery at mya@myaroseart.com.
- Include photos of the damage, the artwork, and the packaging (including the outside of the box).
- Please keep all original packaging until your claim is resolved, as it may be needed for the shipping carrier's insurance claim.
Once your claim is approved, we will provide return instructions for damaged original paintings and cover the return shipping cost. Please do not send an item back without contacting us first.
Refunds
Once we receive and inspect a returned damaged painting, we will notify you that your refund has been approved. Refunds are issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.
If you have not received your refund within a reasonable time after approval, please contact us.
International customers
If you are a consumer in the European Union or United Kingdom, you may have additional rights to cancel your order under local law. Nothing in this policy limits those rights. Please contact us to request a cancellation.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, or not delivered.
Contact
To report a damaged item or ask a question about this policy, please contact us at mya@myaroseart.com or use the contact details in our contact information policy.